Cancellation/Refund Policy


Gamepro11 Fantasy Football platform provides Contests in two separate formats: (1) as Public Contests where Users can participate in a Contest with other Users without any restriction on participation, and (2) Private Contests where Users can invite specific Users to a Contest and restrict participation to such invited Users. All rules applicable to Contests as set out herein shall be applicable to both formats of the Contests.

Public Contests

In the Public Contest format, Gamepro11 may offer Contests comprising 2 Participants, 3 Participants, 5 Participants, 10 Participants, 100 Participants, or any other pre-designated number of Participants.

Gamepro11 may offer this format of Contests as a paid format and the winner will be determined at the end of the round. Pricing for paid contest will start from 1 Ksh and can go up to 1000 Ksh. The number of Participants required to make a Contest operational will be pre-specified and once the number of Participants in such Contests equals the pre-specified number required for that Contest, the Contest shall be operational. In case the number of Participants is less than the pre-specified number at the pre-decided time of commencement of the round, such Contests shall not be operational and the Participation Fee paid by each Participant shall be credited back to the account of each User without any charge or deduction. In certain Contests across Gamepro11 Services, designated as "Confirmed Contests", the Contests shall become operational once the number of Participants in such Contests equals the pre-specified number of winners to be declared in such Contests, even if all the available Participant slots (as pre-specified in relation to the Contests) remain unfilled. It is clarified that notwithstanding the activation of such Contests, Participants can continue to join such Contests until (i) all the available Participant slots in such Contests are filled, or (ii) the rounds to which the Contests relate commence, whichever is earlier. In case such Contests are not operational by the time of the commencement of the round, the Participation Fee paid by each Participant shall be credited back to the account of such User(s) without any charge or deduction.

Private contest

In the Private Contest format of the Contests, Gamepro11 allows Users to create Fantasy Football contests ("Private Contests") and invite other users, whether existing Users or otherwise, ("Invited User") to create Teams and participate in the Contests. Users may create a Private Contest allowing the participation of a pre-specified number of Participants that is, 2 Participants, 3 Participants, 5 Participants or 10 Participants. The User creating a Private Contest shall submit the Participation Fee for the Private Contest, give a name to the Private Contest and join that Private Contest and be provided with a unique identification code (Fantasy League Code). The Fantasy League Code shall be issued to the account of the User creating the Contest. The User agrees that once a Private Contest is created, no change to the Terms or constitution of the Private Contest shall be permitted, except a change in the name of the Contest. The User creating the Private Contest shall provide Gamepro11 with the email addresses or Facebook usernames of all the Invited Users to enable Gamepro11 to send a message or email inviting such Invited Users to register on Gamepro11.com (if necessary) and participate in the Private Contest to which they have been invited.

In order to participate in a Private Contest, an Invited User shall input the Contest Code of the Private Contest and submit the Participation Fee for the Private Contest. Once the number of Participants in a Private Contest equals the number of pre-specified Participants for that Private Contest, the Private contest shall be rendered operative and no other Invited Users or other Users shall be permitted to participate in that Private Contest. In the event that a Private Contest does not get the pre-specified number of Participants for that Private Contest until 1 hour prior to the commencement of the round/Contest, the Participants of such Private Contest shall be provided with the option to convert the Private Contest into a Public Contest, and permit the participation of Users without the Contest Code. It is clarified that Gamepro11 undertakes such conversion in a serialized manner and cannot and does not warrant that any Private Contest shall be converted into a Public Contest prior to the commencement of the round/Contest, or that any Users shall join such Contest to make it operational. In case the number of Participants in any Private Contest (or converted Contest) is less than the pre-specified number at the time of commencement of the round, such Contest shall not be operational and the Participation Fee paid by each User shall be credited back to the account of each User without any charge or deduction.

It is clarified that the participation of Invited Users in any Private Contest is subject to the pre-specified number of Participants for that Private Contest, and Gamepro11 Fantasy Football platform shall not be liable to anyone for the inability of any Invited User to participate in any Private Contest due to any reason whatsoever, including, without limitation, a hardware or technical malfunction or lack of eligibility of such Invited User to participate in the Contest.